Privacy Policy

1. Introduction

Pinfeeds Digital Agency Limited ("Pinfeeds," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pinfeeds.org or engage with our services.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access our website.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including but not limited to:

• Full name
• Email address
• Phone number
• Business name and role
• Mailing or billing address
• Project details and requirements shared through our contact forms

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and approximate location
• Browser type and version
• Operating system
• Pages visited, time spent, and navigation patterns
• Referring website or source
• Device type (desktop, mobile, tablet)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services
• To respond to your inquiries, comments, or questions
• To process and manage project engagements and contracts
• To send you updates, newsletters, and marketing communications (with your consent)
• To improve our website, services, and overall user experience
• To detect, prevent, and address technical issues or security threats
• To comply with legal obligations and enforce our terms

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files placed on your device that help us understand how you interact with our website.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly (e.g., session management).
• Analytics Cookies: Help us understand visitor behavior and improve our site (e.g., Vercel Analytics).
• Functional Cookies: Remember your preferences and settings for a better experience.

You can control cookie preferences through your browser settings. Disabling certain cookies may limit functionality on our website.

5. Third-Party Services

We may use third-party services that collect, monitor, and analyze data to improve our service, including:

• Vercel Analytics & Speed Insights — for performance monitoring
• Tawk.to — for live chat support
• Sanity CMS — for content management

These third-party services have their own privacy policies governing their use of your information. We encourage you to review their policies.

6. Data Security

We implement commercially reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Objection: Object to the processing of your personal data for certain purposes.
• Portability: Request transfer of your data in a structured, machine-readable format.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at hello@pinfeeds.org.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.